FAQ

Frequently Asked Question

Shapewear – Common Questions

1. How do I choose the right size?
Check our size guide available on each product page. If you're between sizes, we recommend sizing up for maximum comfort.

2. Are the shapewear pieces comfortable for all-day wear?
Absolutely! Our shapewear is made from soft, breathable, and stretch-friendly materials, designed to sculpt without restricting — so you can feel confident all day long.

3. Can I wear the shapewear under any outfit?
Yes, Glowinly™ shapewear is seamless and invisible under clothing. Perfect under dresses, jeans, or tight outfits.

4. Is your shapewear suitable for all body types?
Yes! Glowinly™ celebrates every curve. Our styles range from size S to 3XL to embrace all shapes and sizes.

5. How do I wash my shapewear?
We recommend hand-washing in cold water and air drying. Do not machine wash or tumble dry to preserve elasticity.

 

✨ Skincare – Common Questions

1. Are Glowinly™ skincare products safe for all skin types?
Yes, our products are dermatologist-tested and gentle on all skin types — including sensitive, dry, oily, and combination skin.

2. What age should I start using collagen-based skincare?
Our collagen skincare line is great for women aged 20+ who want to maintain youthful, radiant skin and prevent signs of aging.

3. Is the collagen face cream non-comedogenic?
Yes! Our formula is non-comedogenic, meaning it won’t clog pores or cause breakouts.

4. Are your skincare products cruelty-free?
100%. Glowinly™ is cruelty-free and never tests on animals.

5. How often should I use the collagen mask?
We recommend using it 1–2 times a week for best results.

 

🚚 Orders & Shipping

1. Which countries do you ship to?
Glowinly™ ships worldwide! We deliver fast and reliably to Europe, the U.S., Canada, Australia, and more.

2. How long does delivery take?
Shipping typically takes 9–12 business days. A tracking number will be sent once your order ships.

3. How can I track my order?
You can track your package here on our Product Tracking Page available 

 

🔁 Returns & Exchanges

1. Can I return an item?
Yes. You have 14 days after delivery to return any unused item in its original packaging.

2. Can I return skincare products?
Due to hygiene standards, used or opened skincare products cannot be returned.

3. Who pays for return shipping?
Return shipping costs are the customer's responsibility, unless the product is defective or the error is on our end.

 

💼 Brand Ambassador Program

1. How can I join the Glowinly™ Brand Ambassador Program?
Sign up here: https://glowinly.bixgrow.com/register — you can start collaborating right away! Check our Brand Ambassador Program Page !

2. How does it work?
You’ll receive a personal referral link. Share your experience with your audience, and earn 30% of net profits from every sale made through your link.

3. When and how will I get paid?
Payouts are made at the end of each month via PayPal, Wise, or bank transfer.

4. Can I track my results?
Yes! You’ll have access to a personal dashboard where you can monitor clicks, sales, commissions, and payouts in real-time.

5. Do I need a minimum number of followers to join?
No! At Glowinly™, we value authenticity and engagement over numbers. If you have a genuine connection with your community, we’d love to work with you 💛